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ORDER STATUS |
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- If
you are inquiring about the status of an order,
please use the online Order Status. You must Log
In first.
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| Changes
to my order |
- Before
your order is processed, you may change your order
online. Sign in with your log-in information and
make the necessary changes.
After your order is processed, you must contact
us to make changes to the order. Some of the typical
changes made are, to the address, the name, the
style of the item, the color of the item, the quantity
of the item or the shipping method.
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| Product
Issues |
- Please
state the nature of your question or difficulty
with the product. Be sure to add your name and address
and your order number if available.
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| Comments
and Suggestions |
- If
you have any comments or suggestions that you would
like to forward to Helmet Direct, please forward
them to us along with your name and address. We
appreciate your input.
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| Helmet
Direct Policies |
- Should
you have any warranty, return, repair or any other
questions regarding Helmet Direct polices, please
give your name and address and your order number
if available. To help us best serve your needs,
please be as descriptive as possible.
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| Questions/Comments
about the website |
- To
help us best serve your needs, please be as descriptive
as possible.
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| Refused
Orders |
- All
order shipments refused by customer without prior
authorization from Helmet Direct will be charged
a 20% restocking fee. To prevent this charge, the
customer must contact our Customer Service Department
at 1-877-Helmet4 (435-6384) to be advised on the
correct return procedure. (See Return & Exchanges
above).
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